COVID19 UPDATE:

Due to the current scenario we are not accepting any returns. Only damaged products are been taken care. Kindly reach us via whatsapp: 9748329989 for a faster solution.

Delivery:

Delivery can take upto 7-12 days depends on statewise restrictions. Our warehouse is located in Chennai, hence after dispatch of any order, we don’t have control over delivery.  Our logistics partner is accountable for any delay and we can not assure any timely delivery.

It can take additional 4-7 days or more to deliver if there has been any changes in shipping details.

Return & Refund Policy

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns or exchanges within 5 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Product Quality issues:

In the case of issues related to misprinting or damaged or defective items sent to the customer, it must be communicated to hutum.in within 5 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 5 days after the estimated delivery date.

Broken products received:

In the case of fragile products like Mugs and Framed posters, all issues have to be raised within 5 days from the date of delivery of the product. In order to raise a replacement request, send us pictures of the broken product along with the original packaging in which the product was received, showing the shipping label and the customer details on it clearly for verification.

Rejection by Customer:

Since the product is customized to customer requirement, We do not refund for any modification in order for size or colour.

Cancellations:

Cancellations by the customer – In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back. If we have already processed and shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.

Cancellation by hutum.in – Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be reversed back in your merchant account in the next ledger closing cycle, which is run every 15 days.